1. IS THERE A MINIMUM ORDER?

There is NO minimum order! You can order as much or as little as you like.

2. WHAT PAYMENT METHODS DO YOU OFFER?

We offer a range of secure payment options for your convenience. Available payment methods will be displayed at checkout.

Payment instructions, where applicable, will be provided after your order has been placed. Please check your junk or spam folder if you do not receive an email from us.

3. HOW DO I FIND OUT THE STATUS OF MY ORDER?

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hath rule creepeth own lesser years itself so seed fifth for grass.

4. HOW DO I FIND OUT THE STATUS OF MY ORDER?

Once your order has been placed, you can check its current status through your account.
On Hold – Your order has been received and accepted.
Pending – Your order is awaiting payment confirmation.
Processing – Your payment has been received and your order is being prepared for dispatch.
Complete – Your order has been dispatched.
If payment has not been received within the stated payment period, your order may be cancelled.

5. WHAT IS THE CHARGE FOR SHIPPING?

UK SHIPPING – Shipping charges are calculated and displayed at checkout based on the delivery service selected.
INTERNATIONAL SHIPPING – International shipping options and costs are displayed at checkout and may vary depending on the destination.
Where a tracked service is selected, tracking information will be provided once your order has been dispatched.

6. HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Orders are normally dispatched within the stated processing time after payment has been received.
Estimated delivery times will depend on your location and the shipping service selected.
UK: Typically 1–3 working days
Western Europe: Typically 2–5 working days
Rest of Europe: Typically 3–7 working days
USA & Canada: Typically 5–10 working days
Australia & New Zealand: Typically 5–12 working days
Please note that these are estimated delivery times and delays can occasionally occur once an order has been dispatched.

7. WHAT DAYS OF THE WEEK ARE YOU OPEN?

Our customer service team is available throughout the week.
Orders are processed and dispatched on working days. Orders placed outside our normal processing hours will be handled on the next available working day.

8. WHO SHOULD I CONTACT IF I HAVE ANY CUSTOMER SERVICE ISSUES?

If you have any questions regarding your order, payment, delivery or products, please contact the Muscle Verified customer service team through our contact page.
Please include your order number where possible so we can deal with your enquiry as quickly as possible.

9. WHY CHOOSE MUSCLE VERIFIED?

At Muscle Verified, our aim is to provide customers with a straightforward ordering experience, competitive products and reliable customer service.
We focus on making the process from ordering through to delivery as simple and efficient as possible.

10. WILL YOU SEND ME A DIFFERENT PRODUCT FROM WHAT I HAVE ORDERED?

No. We will always aim to send the exact product and specification that you have ordered.
If an item becomes unavailable or there is an issue with the stock before dispatch, we will contact you before making any substitution.
We will not substitute an item without contacting you first.

11. WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

If your order arrives damaged, please contact us as soon as possible.
Please provide your order number and photographs of the packaging and product where possible. We will review the issue and advise you on the next steps.

12. CAN I CHANGE OR CANCEL MY ORDER?

If you need to make a change to your order, please contact us as soon as possible.
We can normally make changes while an order is still awaiting processing. Once an order has been dispatched, changes or cancellations may no longer be possible.

13. DO YOU SHIP INTERNATIONALLY?

Yes, international shipping is available to selected destinations.
Shipping availability and delivery options are shown at checkout. Customers ordering internationally are responsible for ensuring that their order complies with the applicable laws and import requirements in their country.